Frequently Asked Questions
How do I make a booking?
Please complete the online enquiry form on our website and one of our team will call to discuss the details of your event.
When do I need to pay?
Charters reserved within 14 days of departure – the total charter cost is due at time of booking. Charters reserved more than 14 days prior to departure – a deposit of 50% of the total charter cost is due immediately and the balance payable 14 days prior to departure
Is there a bond payable and if so, when do you charge this?
Yes, a Bond (Security Deposit) of $1000.00 will be processed via credit card pre-authorisation 48 hours prior to your charter to cover for any damages, losses or additional expenses incurred during the charter period.
When can we board the vessel?
Our vessels use public jetties for embarkation and disembarkation and as such, boarding is limited to only 15 minutes. Please ensure this information is communicated to all guests to allow adequate time for everyone to arrive at the location and board the vessel.
What type of footwear is recommended?
All guests will be required to remove footwear (socks are permitted) when boarding the vessel as surfaces onboard may be wet or slippery.
Can we bring our own food?
Yes, you are welcome to organise the food for your charter. If there are any specific items you may need on the day, please check in prior with one of our team members.
Do we need to bring our own plates, glasses and cutlery?
All glassware, crockery, cutlery and napkins are supplied.
Can we bring our alcoholic beverages?
Yes, you are permitted to bring your own alcoholic beverages.
Do we need to bring ice?
There are two icemakers onboard, however depending on the number of guests, we can store additional ice if required.
Do we need to bring an esky?
Multiple cold storage areas are located onboard the vessel, however, dependent on the number of guests it may be beneficial to bring an additional esky.
Can you organise catering for us?
Yes, we can recommend our preferred caterer with menu selections available for your event.
Can we have entertainment onboard?
One of our team will happily discuss entertainment options with you.
Is there a BBQ on board?
Yes, there is a BBQ and utensils available onboard and our crew will also assist with cooking.
What other things should we bring?
Sun protection, medication and any other items of a personal nature – towels are supplied.
Can we smoke onboard?
Guests must limit smoking or the use of vapes to the stern swim platform only whilst the vessel is at anchor.
What happens if the weather is bad?
We will endeavour to run to schedule; however, the skipper may change the itinerary dependent on weather conditions. We may also cancel your booking due to weather or operational reasons. If we cancel your booking, we may offer you a refund, or a different departure date.
Does the charter include a tender boat as well?
We have two different size tender vessels available for hire – please highlight this when completing your online enquiry form.
